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研修概要
| 目的 | 知識付与 |
|---|---|
| 受講対象者 | 新入社員 |
| 研修時間 | 26時間 |
| 使用教材 | ビジネスマナーテキスト |
カリキュラム
|
午前 |
午後 |
||
|
1日目 |
5時間 |
– |
1．オリエンテーション・アイスブレーキング 2．ビジネスマナー基本 3．正しい言葉づかい |
|
2日目 |
各9時間 |
4．電話応対(基本編) 5．訪問接客 |
5．訪問接客 6．コミュニケーショントレーニング |
|
3日目 |
7．電話応対(応用編) 8．ビジネス文書 |
8．ビジネス文書 9．グループ創作活動 |
|
|
4日目 |
3時間 |
10．「私が仕事で目指すこと」 11．クロージング |
– |
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